The best part was the summary at the end of each chapter. Beginning with Walt Disney and then Van France, the man who created the Disney University. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story. By focusing of fewer objectives, it seems they can do much more training and imparting of culture. It really does work as it can be applied to almost any business setting. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. I finally got so tired of it, I did not finish the book… I know I am! While I related to this book on a personal level and it made me reminisce on some great times, it’s a book everyone should read. (source: Nielsen Book Data) Summary Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. About the author Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. Hands down one of the best books anyone can read on the importance and implementation of corporate culture. We’d love your help. Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. An HR must read, Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. Its informative, but nothing new... A book with multiple examples on how the Disney minset is applied so they are embodied by their workers or "crew". Bagheera the Panther and Baloo the Bear have a difficult time trying to convince a boy to leave the … … Visionary – You’ll get a glimpse of the future and what it might mean for you. I love how everyone at Disney is given the training no matter what your level of employment. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. Unlike Walmart who has lost their culture since Sam died, Disney continues to live the culture he started for his “cast” members. Well structured – You’ll find this to be particularly well organized to support its reception or application. At times the book seemed repetitive. Announcing the Winners of the 2020 Goodreads Choice Awards. Very interesting. Overall, because this is Disney, I liked the book. This is not going to be everyone’s book. My love for Disney and Customer service comes to a head here in Disney U. I highly recommend this book to any manager who is looking to improve relations with their employees and enhance the customer experience in their field or place of business. The world’s largest library of business book summaries. I do. Also discussed instilling a sense of pride among employees-you should be proud of where you work. *getAbstract is summarizing much more than books. The story about the Haunted Mansion at Disney Tokyo was hilarious! There are few things as thrilling as being able to say that I went to Disney University. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. He also spent time with his wife and kids, and balanced work … This book has the key questions to be able to develop good staff within organizations and helps understand how to improve and create an organizational culture where employees not only feel at ease, but they feel part of the organization. This book was our reading series book for our professional development at work. Comprehensive – You’ll find every aspect of the subject matter covered. What we say here about books applies to all formats we cover. Disney is a tricky example I think, because even if you've never worked there, the brand itself carries a bunch of feelings and emotions developed since we were children (anger and sadness for the dead of Mufasa, joy of remembering the lyrics of Hakuna Matata and tenderness for Bambi, amongst others). I taught classes at Disneyland and the Disney Studios. Select the sections that are relevant to you. Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. I do this not only because of my authorial enterprise, but in an attempt to improve on my "day job.". Scientific – You’ll get facts and figures grounded in scientific research. I was hoping to pull some of the Disney magic into my classroom, but the book was very much focused on business. Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. The last chapter about employee group activities goes into some detail on the different "sports" in the employee olympics over time -- this is just filler. The anecdote about using the spare room in Cinderella's castle for change-the-company meetings seemed to go on and on. The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. Eye opening – You’ll be offered highly surprising insights. The book is repetitive at times, and readers seeking a deeper look into Disney… The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. Loved it. Especially the story of Haunted House in Tokyo Disneyland! He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm, “The trouble with people is that we get hardening of the mental arteries, cirrhosis of the enthusiasm, and arthritis of the imagination,”. In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. More than 5.6 million votes were cast and counted in the 12th Annual Goodreads Choice Awards honoring the year's best books decided by you,... To see what your friends thought of this book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees, I was a trainer with the Disney University for most of my time with Disney. Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s. Background – You’ll get contextual knowledge as a frame for informed action or analysis. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. I highly. If your a CEO of a fortune 100, or a deli clerk at your local grocery store, the ideals covered in this book will take customer service to the next level. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Basically it uncovers the things that make Disney such an amazing place to work. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Directed by Wolfgang Reitherman. I read a surprisingly large number of books on business management. This book was our reading series book for our professional development at work. Beginning with Walt Disney and then Van France, the man who created the Disney University. At getAbstract, we summarize books* that help people understand the world and make it better. Mulan is a girl, the only child of her honored family. A Wrinkle in Time is the story of Meg Murry, a high-school-aged girl who is transported on an adventure through time and space with her younger brother Charles Wallace and her friend Calvin O'Keefe to rescue her father, a gifted scientist, from the evil forces that hold him prisoner on another planet. Expand your business knowledge with summaries you can read in 10 minutes or less. An easy skim. When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. How can we understand the appeal of Disney … I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. This book highlights the thought, intention, and work put into the Disney culture. Very nice man. Analytical – You’ll understand the inner workings of the subject matter. Logo: On a black/ cadet blue gradient background, the regular "WALT DiSNEY" script, in a textured baby blue hue, writes itself onscreen (think the 1986 Walt Disney Home Video logo).The word "P I C T U R E … Van established four key components to training employees, 1. California Dreamin': Disney California Adventure: An Insider's Journey Captain America: The Winter Soldier – The Movie Storybook Captain America: The Winter Soldier: Rescue at Sea You will find Van's name 2-4 times on just about every page. At the beginning of the book… Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Great summary! Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. This is a very precise subject and you can get a lot out of it, if it is the subject you’re interested in. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. Other places in the text felt the same. Our rating helps you sort the titles on your reading list from adequate (5) to brilliant (10). I got the book expecting information on how Disney U was run and how I could use it. I had the pleasure of hearing Doug Lipp speak at my alma mater-and he signed my book and posed for a picture. Would you rather lay bricks or build a cathedral. I found it repetitive and also more of a tribute to Van France who created Disney University than a management book. To train and develop such a workforce, Walt turned to Van France, a human resources executive with a background in manufacturing and the military. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … I was hoping for more insider tips/knowledge from this one. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. Great book! In its view, Native … Had to read for a class, but wasn't the worst "textbook" I've ever had to read (I also just love Disney). The book does feel like a magazine article extended out. I learned that Walt Disney's first character wasn't Mickey Mouse-it was Oswald the Lucky Rabbit! I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. Identifying and living by your va. “Hamilton” is the story of America then, told by America now. Lipp is an expert in leadership and customer service. Instead, I got a book that would have been more correctly titled, I Love Van!! But what about the people who work there? If you would like to learn about business, it's a good idea to learn from Disney which is one of the world's best company, if not the best. Walt knew this new venture required certain kinds of employees – individuals who would dedicate heart and soul to customer satisfaction. His affection for small-town life is reflected in Disneyland Main Streets around the world. Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. Let us know what’s wrong with this preview of, Published It’s a well-written book that … I also enjoyed the anecdotes, especially the one about Tokyo Disneyland's over-reaching cleaning staff "destroying the mood" in the Haunted House (truly, what kind of a cleaning crew leaves behind cobwebs, even those created by "artists"?). I really enjoyed it! Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees(continued from page 1) Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects. I found it interesting but not very actionable. I just finished a reread of this book. It is probably the ultimate behind the scenes book for anyone who wants to … Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) March 26th 2013 It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. There are some good anecdotes and I had some ideas for my work. Walt’s vision was to make the park the star and to cast everything – and everyone – else in a “supporting role.” In response, Van developed the training program that eventually became Disney University. Bold – You’ll find arguments that may break with predominant views. There's many insights and fun facts in this book. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. The pious and elderly Mr. Lapham is more interested in … One where our peers carry a little bit of childlike amazement and showmanship in their respective roles? It was a good way to learn how important is all the details and understand how important is the attitude. Your highlights will appear here. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. Disney grinded and made a living doing what he loved, which is awesome. A few years ago, I was feeling frustrated with my job. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … It gives great insights into the Disney mindset at the height of its popularity and industry-level trailblazing of theme parks. QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. Inspiring – You’ll want to put into practice what you’ve read immediately. We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. Are they constantly caught up in the Disney magic? France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. Mind blown! Disney U is full of easy to understand ideas to transform your workforce into a committed, powerful force for customer service and company pride. Going back to Dr. Frankl, they create a Meaning for these talented people, a meaning based on that Disney magic of keeping everything clean and fun. Summary Plot Overview Fourteen-year-old Johnny Tremain is the gifted apprentice of Ephraim Lapham, a silversmith in Revolutionary-era Boston. We rate each piece of content on a scale of 1–10 with regard to these two core criteria. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mold relationships and trying to create environments where people would thrive and grow. Notes Index. I’m using it to apply some of these principles to my management of my work environment. Great book, Doug! I have worked in the front line of retail, to managing a territory of over 100 food retail establishments. Well written. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story… Welcome back. Can't wait to read the book. Engaging – You’ll read or watch this all the way through the end. Good resource when looking at service approaches. Ll want to set up just another gritty amusement park thrive to (... Question about Disney U was run and how i could use it, …! 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