Heatable is authorised and regulated by the Financial Conduct Authority (reference no. There are two major reasons why a boiler shuts off, either to prevent further damage to the boiler itself or to keep members of the household safe. Interruption of gas supply or flame failure, Interruption of gas supply (internal error). 132 replies 202.5K views ... My boiler now does not fire up, even when I set all the devices around the house to call for heat. I'm experiencing repeated lockouts on hot water demand on our Potterton Combi 100, where after 2-3 minutes the water runs stone cold and you notice the red 'lockout' light is illuminated on the front panel of the boiler. 1. Use our boiler quote calculator (no personal details needed). If your boiler has turned off – what is termed a “lockout” and is displaying the low-pressure error code, restarting the boiler will not resolve the issue. b) Check voltage supply for interference. Hi. Main burner does not light Control Box does not lockout, b) Check electrical continuity to main gas valve, c) Check operation of gas valve and replace if necessary, d) Check control box. this reading should not be changed as it affects the minimum heat input of the boiler and may cause noise below this figure. Check whether the gas isolation cock is properly open. If you suspect too much air in your central heating system, then it may be time to bleed your radiators. You can read our full articles about dealing with radiator sludge. c) Check overheat cut off device has not operated. Correct the error, if possible. Boiler lockout is a term used by the boiler manufacturers, this means that the boiler has shut down due to any fault or anything which is not under the parameter of the boiler. Replace if necessary. Learn all about combi boilers in our what is a combi boiler guide. This can be the result of “cold spots” forming where the air is slowing or preventing the flow of the hot water. The PCB’s would fail prematurley and cause the boiler to stop working. You can find more about Potterton Suprima boiler faults as individual blog posts on this site. This allows the fan speed to be adjusted in 3 x 60 RPM increments above and below the nominal speed of 4680 RPM - Setting 03 on the Flow. This is useful when diagnosing faults, as failure to carry out a step may point to a malfunctioning component. Just click on the model or the Gas council number and the manual will download at the bottom of the page. You can easily do this yourself as a DIY task, simply purchase a valve key from your local hardware store and lay down some sheets. Once you have bled all your radiators, you will need to repressurise your Potterton boiler. Before call the service, conduct an independent examination and draw a parallel between identified problem ant the same one in the manual. A registered Gas Safe Engineer will be able to assist you. No matter how well you take care of your boiler, wear and tear are inevitable and so over time problems can arise and when they do can cause major inconvenience and discomfort. Try turning the boiler stat down half way and see if you can limp through until you can get it swapped out Pilot Burner Lights. Our Potterton Suprima HE 80 is currently faulty again. Posted on 11 Jan 2020. Check fuses and switches. However, bear in mind that this is a quick fix and does not necessarily fix the root of the issue e.g. In some cases, it may also be sludge build-up, formed over time, as water begins to stagnate and combines with the natural metallic debris from the radiator itself and the boiler systems pipes. This means that you essentially use less energy and therefore save money on your heating bills. Think you may have an on-going issue with your boiler? Get a fixed price in 60 seconds & installation as quick as tomorrow. If your Potterton boiler is experiencing issues and you’ve no hot water, the good news is that many problems can be resolved without professional help. This will cause a blockage that prevents the water from leaving the boiler, as a result your Potterton boiler will lockout. If the property has a prepayment meter ensure it has sufficient credit. There’s not a DIY fix for the E09 fault code. Want an exact price on a new boiler? Thermostat calling lamp should be lit unless internal thermostat is satisfied or external control circuit is broken. This fault usually starts off with the boiler going to intermittent lockout needing to be reset. Client is telling that the boiler occationally work.. What's more, as we've already covered, our boilers come with warranties which are up-to 10 years long. The one I am referring to is the most common which is the Standard efficiency version commonly known as the 30L, 40l or 50L etc. If this is obtained and the control box continues to lock out then replace the control box. 18 December 2005 at 11:27AM edited 30 November -1 at 12:00AM in In my home (includes DIY) MoneySaving. The first way to diagnose a fault with your Potterton Suprima is via the panel behind the hinged cover to the right hand side of your boiler. Modern boilers are designed to lockout when there's a safety risk, leaving your home without heating and hot water until the fault is fixed. Ideally, you want to top it up, until the needle sits within the green area, around the 1.5 mark. When this happens, your boiler will stop working and you will have no central heating or hot water. a hole somewhere in your heating system, responsible for the gradual loss of pressure. Once the pressure is at the required level, you can then restart the boiler and it should resolve the issue. This sludge can cause blockages and prevent the hot water flowing how it should, leading to cold spots in your radiator. Over time diverter valves can become worn and begin to “stick” failing to open completely or only partially opening so that the flow of hot water is reduced. Emergency call out charges, labour costs and replacement parts can easily end up costing you several hundreds of pounds each time. Temperature within boiler casing too high. Unfortunately, in many cases, a faulty diverter valve is an expensive part to replace and it makes more financial sense to replace your boiler. Control Box goes to lockout. After you have downloaded the manual double click on the download for the manual to open, if … 2. The Potterton Suprima was manufactured with an inherent printed circuit board problem. During winter, when the temperatures drop below freezing, it is common for the condensate pipes to become frozen, preventing the waste from flowing to the drains. If your boiler drops suddenly, it may be a sign of a significant problem, in which case you should consult a Gas Safe Engineer at the earliest convenience. If you are experiencing the boiler lockout you can press the reset button visible on the boiler. The boiler is set to give a maximum output of :-12 models - 12 kW 13 kW (Condensing) 15 models - 15 kW 16.2 kW (Condensing) 18 models - 18 kW 19.4 kW (Condensing) 24 models - 24 kW 25.9 kW (Condensing) The type of lockout is shown in the Flow Temperature & Settings Display. Main burner does not light Control Box does not lockout: a) Check main burner gas cock is open. Open the valves of all radiators connected to the system. The boiler has an integral fuse. The Potterton Promax System HE Plus is a fully automatic gas fired wall mounted condensing system boiler. I have Potterton boiler profile 60e with conventional set up, that is 2 port valve for heating and 2 port valve for hot water with... Mould in walls caused by poor ventilation and insulation and type of heating system? When the hissing stops you can close the valve and proceed to the next radiator. To prevent this issue reoccurring you can insulate the condensate pipe and instruct an engineer to re-locate the pipe to an area where it is less likely to fall below freezing point, like inside your house. For this reason, it is important to have your boiler investigated by a registered Gas Safe Engineer. Use this clickable form to get a fixed price on the screen instantly. Once or twice a week, the boiler either fails to start or starts for a while and then stops. I asked why do you think it's working sometimes..He replied it could be the GOD. For example, pressure can be lost if there is a leak somewhere in the system, or if there are broken seals or pinholes in radiators. 7 different tables below are an excellent manual for owners of boiler of Potterton brand. If the issue continues, then the cold radiators may be caused by a different problem, such as sludge deposits. Get a fixed online quote from £1,695, Increase the value with the CH temperature knob or if a room thermostat is connected, increase the temperature on the room thermostat. Turn the valve using the bleed key and you should hear an audible hiss indicating air is being released. c) Check operation of ignitor. with installation as quick as tomorrow. In other models, the problem can be identified by visual inspection of the boiler. For instance, if your boiler is an old G rated model and you replaced it with a modern A rated boiler, you could expect to save as much as £315 a year on your energy bill. With that said, one of the most common causes of no hot water is a faulty diverter valve. Potterton Suprima Boiler Problems This article gives a short overview of the Potterton Suprima boiler problems. to get a fixed price on the screen instantly. A typical failure will be the red ‘lock-out’ light coming on and the user needing to press the reset button. Each of them describes the possible problems of a particular model of boiler of this brand. If the condensate pipe is frozen, your Potterton boiler will lockout and display the fault code E133. They’ll fault find by testing the connection to the PCB from the gas valve, as well as checking the PCB and gas valve for faults. Curious to know which boiler brand performed worst? 805259). Re: Potterton Puma 80 burner lockout! Pilot Burner lights Control Box goes to lockout safety time, b) Check earth continuity to pilot burner, c) Check pilot burner pressure is correct. Problems of some models can be identified with the help of an error code and can be fixed with the help of information from the tables. Pilot does not Light. Installing a new, modern boiler means you are covered by a brand-new warranty (as long as 10 years in some cases), meaning that if any parts fail during that period, the boiler manufacturer will cover the costs and if necessary replace the boiler. Heatable uses cookies to give users the best possible experience. No hot water from your Potterton boiler is not necessarily caused by a faulty diverter valve, it could be caused by another problem such as a faulty Printed Circuit Board (PCB). Legal. Trading address is 1 Station Road, Great Sankey, Warrington, Cheshire, WA5 1RH. Main burner remains alight when thermostat satisfied. If a boiler locks out, it’s because continued operation would be harmful. The type of. I have a Potterton Suprima 80L boiler which is suffering from intermittent lockout. Find out what replacement you need along with costs (takes 60 seconds). Main burner remains alight when on/off switch in 'OFF' position. GB205805920 ). Need to know the cost of a new boiler, quick? Potterton Suprima 50 Lock Out problem. So, the boiler is likely to lock out, before displaying the fault code. The boiler will require resetting before it will re-light. this reading should not be changed as it affects the maximum heat output of the boiler. If your boiler keeps “locking out” with no obvious cause or error code being displayed, then this could be caused by a variety of different issues, including a faulty heat exchanger, faulty thermostat, or a faulty PCB. The Fix: … Read our in-depth article about faulty diverter valves. ... POTTERTON A Trading Division of Baxi Heating UK Ltd (3879156) A Division of Baxi Group Brooks House, Coventry Road, Warwick. Hello, My boyfriend and I recently moved into a house we bought. Suprima 30 HE boiler pdf manual download. it sounds like a problem with the boiler thermostat, this would mean that the boiler is getting too hot and the overheat thermostat is doings its job and shutting the boiler down. The replacement parts, combined with the engineer’s labour costs can all add up, with some of these higher-end repair jobs costing around £500. Get a fixed quote on a new boiler installation in 60 seconds, here. You’ll need to call a Gas Safe repair engineer. From the information below it is possible to determine the function the control is performing at any one time. Modern boilers are designed to lockout when the system detects signs of overheating to prevent serious damage. If your radiators are not heating up evenly, or you notice that a radiator in a particular location is not getting warm or as warm as it should be, then you may have too much air in your heating system. Use our quick and easy tool to get your. Find out in our report of the worst boilers. Check the fuses and switches. Ignition lockout Showing 1-10 of 10 messages. You will need to increase the pressure in the boiler, how exactly you do this varies from boiler to boiler, but you can find the exact instructions by referring to the user manual. Boiler lockout on hot water demand (Potterton Combi 100) - CH working fine. 08804726 (VAT No. If you decide to keep an old boiler with no warranty, then it is likely to continue to experience problems and you have got to consider how much that will cost you in the long term. However, if you do not feel confident with this task a local Gas Safe Engineer will be more than happy to do it for you. Heatable acts as a credit broker (not as a lender) and offers credit products through a panel of lenders. We've knocked £100 off, everything. e) Check ionisation probe circuit for correct flame current. Reset held in for 10 secs, then flashes red 3 times per second We were called out to a Potterton Suprima 60L boiler that wouldn't fire up. For more information see the Fault Finding Chart. Therefore, do not keep trying to restart the boiler before the exact problem has been investigated, diagnosed, and repaired. OR ii) Boiler max temperature exceeded for overtemperature (probable pump jammed or air in the circuit). In this guide, we will explore some of the most common Potterton boiler problems, along with their error codes and faults and explore some possible solutions. I’ve reflowed a couple of joints on the pcb and changed the electrode (will try more joints at the weekend). b) Check power supply is available to ignitor during ignition period. When the boiler recognises any issue, it will display a fault code. Ignition lockout: Michael Shergold: ... That is it doesn't lock out if either of the thermostats (cylinder and room) switch it off first. Sometimes boiler repairs can be incredibly expensive, especially when key components such as the PCB or heat exchanger need to be replaced. Potterton Suprima 60L Boiler Locks Out on Start Up Potterton Suprima, solid red lockout light (Siemens pcb). Typically, you will observe radiators being cold at the bottom and in some cases a radiator that is cold at the top. This has been factory set to ensure that the correct air signal pressure is produced and may have been set anywhere between oo and 06. Is your boiler leaking or losing pressure? Each Potterton boiler has a fault code built into the appliance. If your Potterton boilers pressures drop too low, it will stop working and display the E119 error code. Check our list of the top 10 boiler problems common in all types of boilers. Temperature & Settings Display. A boiler overheating is often the result of the safety features failing. Financial Support: If you are in receipt of certain benefits, you may be entitled to claim a free boiler grant. If fault occurs several times, notify heating engineer temperature stat open circuit, Not heat requirement, pump defective, radiator valves closed, Check water pressure and add water if required, No flame detected (no flame message after expiration of safety time), Reset, if fault occurs a number of time, notify heating engineer, insufficient gas , check polarity of line power connection, ignition electrodes and ionization current, Impermissible LPB segment number or equipment number, Incompatibility between LPB interface/basic unit. The water pressure is too low (< 0.5 bar). Use the Search icon or for mobiles use Menu→Search. Pilot does not remain alight when knob released. Should you replace your Potterton boiler. Boiler is in a small, purpose built brick shed on back of extension, alpong with a frost stat. This is when a blocking error has occurred and then cleared, this event is then stored in the memory until another blocking error occurs at which time the control updates the display to reflect the new event. Condensing Central Heating Boiler. ‘Locking out’ means the boiler illuminates a red ‘lockout light’ and turns itself off, requiring the user to reset boiler by pressing the ‘Reset’ button once the boiler had cooled for a while. Use our boiler quote calculator (your fixed price will appear on screen). OR iii) Safety thermostat sensor tripped. Loose connection on leads to overheat cut off device. As you can see the potential savings you can make from replacing an old boiler, especially a broken one can make a lot of sense from a financial point of view. Find out what replacement you need along with costs (takes 60 seconds). COVID-19 Notice Check that the boiler is being supplied with power. New, modern boilers are far more efficient than old boilers, this means they are better able to use the heat they produce and produce less waste. This is achieved by connecting a DC micrometer in series. The CORGI registered installer/maintainer (it's four years old) has now View and Download Potterton Suprima 30 HE installation & service instructions manual online. Check drain, especially any external runs in freezing temperatures. a) Check ignition electrode continuity for earth fault. At Heatable, we fit new boilers from as little as £1,545, all over the UK. We're still installing boilers, safely. Use our quick and easy tool to get your fixed price boiler replacement. a) Check electricity supply is available to boiler and on/off switch is illuminated. Black Friyay Boilers 2. Press the Reset button. After a failure, it happens most days. If your boiler pressure drops too low, the boiler’s default failsafe mechanism will kick in and the boiler will lockout. The first time you get a Lock out on your boiler, meaning that the boiler shuts down resulting in you having no … Replace box if faulty. If your boiler has gone into lockout, it’s most likely due to the boiler overheating, and this should be a relatively easy fix you can try on your own. That's loooooong. a) Check gas supply is available at the pilot burner at the correct pressure. Condensate pipes are responsible for transporting acidic water, produced by waste gas, away from the boiler and outside down a drain. What's even more, we're able to offer low monthly payments with boiler finance, and even interest free options. Over the last 8 months it has occasionally (every month or so) gone to lockout with a different fault each time. You can see the pressure level by looking at the pressure gauge if the needle is below 1 on the pressure gauge, this indicates the pressure is too low. Potterton Boiler Manuals Listed below are all the manuals for Potterton. ? #1 Problem: Low Boiler Pressure (E119 Fault Code), #3 Problem: Frozen Condensate Pipe (E133 Fault Code), #5 Problem: Boiler Turning Off or Locking Out. Also for: Suprima40 he, Suprima 50 he, Suprima 60 he, Suprima 80 he, Suprima 70 he, Suprima 30 heg.c. Open the gas isolation cock. If this is obtained and the control box continues to lock out then replace the control box. d) Check power supply is available to control box (see wiring diagram). [1] Price based on a like for like combi swap in a 2 bed, 1 bathroom terraced home with a standard flue, [*] Installation dates are subject to installer availability, [ยน] only available on combi boiler installations. b) Check the boiler is being called to operate. (your fixed price will appear on screen). This is normally set at 40 which is equivalent to 2920 RPM. a) Check ignition of main flame is smooth and reliable. Replace if necessary, Ignition sparks Pilot does not Light. The temperature set point for the heating is too low. If the condensate pipe is frozen, your Potterton boiler will lockout and display the fault code E133. CV34 4LL Check our list of the top 10. This is when a lockout has occurred and the control has been reset, this event is then stored in the controls memory until another lockout occurs and is reset at which time the display is updated to reflect the new event. Think you may have an on-going issue with your boiler? The boiler will then run for a random length of time then the lock-out light comes on again. During winter, when the temperatures drop below freezing, it is common for the condensate pipes to become frozen, preventing the waste from flowing to the … This is normally set at 99 which is equivalent to 4680 RPM. More often than not, an error code will be displayed on the digital display to help you find out what’s wrong with the unit. Adjustment in the range is achieved by pressing the + or - buttons whilst the F is displayed in the Status/Function Display. This can result in cold or lukewarm water. The condensate pipe is responsible for transporting acidic water away from your boiler to your drains outside of your home. Baxi error code E133 – ignition lockout. Low boiler pressure is a common problem with all boilers and Potterton boilers are as susceptible to this as any others. Pilot partially blocked or needs adjusting. If your Potterton boiler keeps turning off, with no obvious explanation or error codes, then the only way to find out what is causing the issue is with expert help. The Potterton Suprima has several different derivatives. E133 error code on a Baxi/ Potterton / Main boiler is an ignition lockout fault code. Free appliance repair help, parts and troubleshooting advice for nonprofessionals. Pilot Burner Lights Main burner lights Control box locks out. Outdoor temperature sensor short circuit or discontinuity, Check connection and outdoor temperature sensor, Boiler flow sensor short circuit or open circuit, Boiler return sensor short circuit or open circuit, Hot-water sensor 1 short circuit or open circuit, Hot-water sensor 2 short circuit or open circuit, Address conflict on LPB bus (EUROCONTROL), Check addresses of connected control modules, Internal BMU error, process sensor, change BMU, Allow unit to cool down and reset. '...' : ''}}. Also for: Suprima 60l, Suprima … Got home yesterday and it was on 'lock out', pressure is fine so despite switching it all off etc, can't get it to fire up again. no. 7. If you have no hot water coming from your Potterton boiler through your taps or shower, then there are many potential causes. Pilot established - main burner does not light. Low boiler pressure is a very common problem that occurs in all boilers and not just the Potterton models. It is room sealed and fan assisted. Problem with Potterton Promax 15 HE boiler. The ‘Lockout’ light would be better labeled “overheat” in my personal opinion, as this is what it actually means. Our team will be in touch soon to quote you happy. Need to know the cost of a new boiler, quick? No Ignition Spark. For important faults, alongside the fault code the boiler will lock out. Ive checked the pressure - its fine just over the 1 in the green band. {{ article.digest | limitTo: 60 }}{{article.digest.length > 60 ? Potterton Boiler troubleshooting. Check that the boiler is being supplied with power. This is a mechanical component within the boiler, which controls the flow of hot water between your central heating system and water outlets. When your heating is switched off and cool, and you have prepared for the mess, with a bucket at the ready, it is time to release the excess air. If your condensate pipe is frozen, you can thaw out the condensate pipe quite easily. Blocking Error is shown in the Flow Temperature and Settings Display. Read more. Check whether the gas isolation cock is fully open. Want an exact price on a new boiler? d) Check there is no earth leakage on ionisation probe circuit. However, it is quite common for boilers to lose pressure over time and is often easily fixed without professional help. if you want to get a better understanding of how our fixed price boiler quote tool works. Problem with Potterton Promax 15 HE boiler. Due to being outside, it faces the risk of freezing in the colder months. A&D Plumbing Services is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority FRN 631736. LoveLeads Ltd t/a Heatable is registered in England and Wales No. This can help the boiler to prevent from lockout. Check our new boiler costs guide and use our boiler size calculator if you want to get a better understanding of how our fixed price boiler quote tool works. We tried to find when the first Potterton Suprima boilers came out. Ensure that timers & thermostats are calling for heat. How to prevent airlock in boiler. Perhaps one of these tables will save your time and money. A reading of at least 7^A DC should be obtained. Control Box goes to lockout. You will need to hire a registered Gas Safe Engineer to diagnose and repair the problem. If this thermostat operates the boiler will lockout and the Status LED will flash Red once a second. possible fault i) Boiler max temperature exceeded for gradient (probable pump jammed or air in the circuit). View and Download Potterton Suprima 30L installation & service instructions manual online. I have a Powermax boiler. Suprima 30L boiler pdf manual download. My Potterton Promax HE 24 (not plus) boiler sometimes cuts out. Pilot Burner Lights. 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Then replace the control box locks out on start up Potterton Suprima was manufactured with an inherent circuit! Burner does not light control box locks out, before displaying the fault code occasionally ( every month or )! We 've knocked £100 off, everything as individual blog posts on site! Manual will download at the pilot burner Lights control box continues to out... Is illuminated inspection of the safety features failing has a prepayment meter ensure it has occasionally ( every or. A quick fix and does not light control box get a fixed price on the boiler lockout! To quote you happy … the Potterton Promax HE 24 ( not plus boiler... Costs ( takes 60 seconds ) energy and therefore save money on your heating bills ). Shown in the range is achieved by connecting a DC micrometer in series is cold at the bottom in! Pcb ) light comes on again range is achieved by connecting a DC micrometer in.! To claim a free boiler grant turn the valve and proceed to the system